Can I replace battery in HSBC Secure Key?
The batteries for your Secure Key are unique to the device. If your battery has run out of power, please contact us and we’ll order a new device for you.
What do I do if my HSBC Security Device wont work?
If your HSBC Digital Security Device is no longer working or in your possession, call us and we’ll immediately deactivate it from your accounts to prevent fraudulent access. We can then arrange to send you a new activation code and you can activate the Digital Security Device on your new smartphone.
How do I order a new HSBC Secure Key?
You should order a replacement Secure Key by calling HSBC Bank Telephone Banking at 0850 211 0 111. The battery power is running low. Don’t worry – there’s still approximately 1 month of power remaining. You should order a replacement Secure Key by calling HSBC Bank Telephone Banking at 0850 211 0 111.
Can I use someone else’s HSBC Secure Key?
No, you can’t use someone else’s Secure Key. Only one Secure Key can be activated and linked to each customer.
How do I change my bank token battery?
Unfortunately, you cannot change the DBS token battery all by yourself; even the bank officer cannot do it for you. The only option is to submit a token (Secure Device) replacement in order to get your new token.
How do I turn off my HSBC Secure Key?
You can call HSBC Bank Telephone Banking 0850 211 0 111 in order to disable your Digital Secure Key.
How do I activate my HSBC Secure Key?
Install the HSBC Mobile Banking application from App Store or Google Play in order to utilize Digital Secure Key.
How do I unlock my HSBC security device?
Unlock your device, then from the HSBC screen press and hold button 8 for 2 seconds to access the change PIN function. Step 2. Enter your new 4 to 8 digit PIN using the keypad (Press the green button if you need to delete one character and hold it to clear the screen).
How do I activate my HSBC HK security device?
Press and hold the “Green Button” for 2 seconds to turn on your new Security Device. Then enter your Security Device PIN. Press the “Green Button” to obtain the 6-digit security code from the device. [For replacement] Confirm the activation by inputting security code from your old Security Device.
How long does the battery last on HSBC Secure Key?
The battery is running low. Don’t worry – there is still approximately 1 month of power remaining. You can replace your HSBC Secure Key by: Switching to Digital Secure Key via the ‘Manage Secure Key’ section within Online Banking after you have logged in.
How do I change my HSBC pin UK?
I want to change my PIN
Locate a cash machine, insert your card and enter the correct PIN. From the menu, select ‘PIN services’, where you will have an option to ‘Change PIN’. You will need to enter the new PIN twice. The new PIN will be effective immediately.