How do I use McAfee agent Mer tool on Mac?

How do I get Mer on Mac McAfee?

Download and run the McAfee Agent MER tool for Mac:

  1. Download the MER tool attached to this article ( MA_Mac_mer. …
  2. Create a temporary folder for the tool on the affected client. …
  3. Copy MA_Mac_mer. …
  4. Double-click the . …
  5. Open a Terminal session from Utilities, Applications.
  6. Navigate to the temporary folder.

How do I use McAfee Mer tool?

Run the tool on the computer for which you need the report:

Right-click Mer.exe , and select Run as Administrator. NOTE: If you downloaded a ZIP file, you need to extract the Mer.exe file first. Select the Language. Click I accept the ‘End user License Agreement’, and then click Next.

What is McAfee Mer tool?

The Minimum Escalation Requirements (MER) tool is used by Technical Support to collect data about your McAfee software installation and Windows environment. Technical Support uses the data to analyze and diagnose any McAfee-related problems with your system.

How do I open McAfee agent status monitor on Mac?


  1. On the managed Mac, click the McAfee menulet on the status bar, then select McAfee Agent Status Monitor.
  2. Select one of these options as required: Collect and Send Props — Send properties to the McAfee ePO server. Send Events — Send events to the McAfee ePO server.
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How do I collect Mer logs on my Mac?

Open the terminal console. Wait for the MER tool to collect the data. The collection process might take some time depending on the speed of your Mac system. When the MER tool finishes, it displays the location of the compressed output .

How do I run ePO Mer?

Download the ePO-MER Deployment package: Browse to If you are not logged on, log on to the ServicePortal.

zip file.

  1. Unzip MER_FOR_EPO. …
  2. From ePO, check in the Deployment package: …
  3. Install the Policy Management package:

What is Mer for ePO?

The MER for ePO tool runs MER through ePO. This product targets corporate users, where the administrator manages several computers through ePO. Its purpose is to enable the ePO administrator to run MER on client computers and collect results and logs.

How do I upload files to McAfee support?

Go to

  1. Enter the Service Request number for the file to be uploaded to.
  2. Either drag and drop the file or click Select One and browse to the file.
  3. Click Upload and Attach File to start the upload.
  4. Repeat these steps for each file you want to include.

How do I open a case with McAfee?

Your ServicePortal account enables you to create and update support cases, submit malware samples, access tools, and chat with a technician online in English. To set up your account, go to and click “Register” in the Customer Login section. Input all information and create a valid password.

How do I use Mer logs?


  1. Select the appropriate platform and download the MER tool.
  2. Reproduce the issue. Make a note of the local computer time that the issue occurs and provide that information to Technical Support. …
  3. Run the MER tool and capture a full MER log. Use the default configuration options, including Auto-Detect products .
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What is McAfee profiler?

Profiler is a free support tool, intended only for use by system administrators, to troubleshoot ENS and VSE performance issues. McAfee Enterprise provides Technical Support on a best-effort basis and you are advised to use Profiler at your own risk.

How do I enable McAfee agent status monitor?


  1. On the managed system, right-click the McAfee Agent icon in the system tray, then select McAfee Agent Status Monitor. …
  2. Click Save Contents to Desktop to save the contents of the McAfee Agent log to a file. …
  3. When finished viewing the McAfee Agent log, click Close.

How do I know if McAfee is running on my Mac?

On the managed Mac, click the McAfee menulet on the status bar, then select McAfee Agent Status Monitor.

How do I enable McAfee icon in my system tray?

Click Start, Programs, McAfee, VirusScan Console. Select Tools, User Interface Options. Verify that one of the options for Show the system tray icon is enabled. If one of these options is selected, select Do not show the system tray icon , then click Apply.